Contact

Please read the answers below to the most common questions we receive. If you do not find an answer to your question, please contact us, preferably via e-mail, by using the contact details in the bottom of this page.

Can I book a tour with you and pay for the tour when I get picked-up?

No, we only accept advanced payment.

Do you offer discount if I buy several tours with you?

No, we already have the lowest prices available and consequently our margin for each tour is very low and does not allow for further discount. However, for very large groups we may be able to offer discount. Please send us an e-mail.

Can I book a tour if I do not have a PayPal account?

Yes, PayPal offer the option of paying directly by credit card.

How can I book a tour with you if I cannot pay online?

We offer the option of cash payment for those who can not pay online which means you need to transfer the money from a bank or CDM-machine in Thailand to our bank account latest the day prior to the tour. Just chose Cash Payment on the checkout page for this payment option.

What is the latest time I can book a tour?

Our online booking closes at 20.00 the day before the tour. We cannot process bookings after that time.

Can I be picked up from a private accommodation?

No, addresses cannot be found in Phuket why we only pick up from hotels or guesthouses. If you stay in a private accommodation you need to find a hotel near you where you can wait in the lobby for the pick-up.

How many people will be on the speedboat tour?

All speedboats in Phuket are of the same type. The only difference is the size of the speedboats. Most speedboats take around 25-50 people and the tour operator will chose the size of the speedboat depending on how many customers they have on a particular day.

Do you provide free airport transfer if purchasing multiple tours?

No, we do not offer airport transfer at all.

What happens if the tour is cancelled by the tour operator?

You will be notified prior to the tour and offered the tour on another day or you will get a full refund.

Can I cancel or change the date of the tour?

Yes, you can cancel or change the date of the tour latest 18.00 the day before the tour. You just need to send us an e-mail to request the change or cancellation. For cancellation we will refund 75% of your payment via PayPal. Please read our Terms & Conditions.

What if the weather is really bad when I get picked up for the tour?

It is only the tour operator that can cancel a tour before it starts due to weather conditons. The weather in Phuket often change rapidly. The weather can be very bad at one instance and change to perfect sunshine soon thereafter. A tour is never cancelled due to rain, only due to too high waves for safety reasons. If you choose to not go on a tour due to the weather you will loose the tour with no refund.

How will I be picked-up for the tour?

An air-conditioned minibus will come to your hotel and the driver will look for you in the lobby. Should he not find you, he will ask for you at the reception desk. After the tour you will be dropped off outside your hotel.

What if the bus is not coming to pick us up?

Just call our hotline number specified on the tour voucher if the pick-up bus has not arrived 15 minutes after the specified pick-up time on the tour voucher and we will sort it out with the tour operator and call you back. This may happen when the tour operator is picking up other customers before you.

What if I prefer vegetarian or halal food?

All tour operators offer vegetarian choices. Just enter in the information box on the shopping cart page that you want vegetarian food and we will book that for you. Halal food is served on all tours.

What if I cannot print or forget to bring the tour voucher to the tour?

That is not a problem but the tour operator would like to have the tour voucher to facilitate their administration. You can show the voucher on your smartphone or just note down the tour voucher number.

Do you pick up in Khao Lak, Phi Phi Islands, Krabi or neighboring islands?

We do not pick up in Phi Phi Islands, Krabi or neighboring islands. For those who stay in Khao Lak we do pick up for the tours that is located close to Khao Lak like Similan and Khao Sok tours. Please e-mail us for how to book.

Do you pick up cruise ship passengers?

No, we do not pick up cruise ship passengers since there are two different cruise arrival points in Phuket very far from each other. Sometimes it is decided on the very same day where a ship will arrive and the cruise arrival information is not publically available.

Do you pick up from the airport for tours?

No, we do not pick up from the airport for tours since there are two different terminals, flights may be delayed and the check-out process from the airport may take a long time.

Can I drive to the meeting point for the tour using my own transportation?

Yes, but we do not allow own transportation for the following tours due to the difficulty of finding the meeting place: all White Water Rafting tours, Khao Lak Safari, all Khao Sok tours, all fishing tours, James Bond Island by longtail boat.

How can I find your office?

We only sell tours online why we do not have a walk-in office for customers.

How can I be sure that this website is legitimate?

We know that this is a critical concern when purchasing on internet and that is one of the reasons why we have added a link on our webpage to our Tripadvisor listing where we have hundreds of reviews from previous customers since 2013 when we listed on Tripadvisor. Please click here to see all our reviews. Another indicator is that we rank very high on Google Search which takes years to achieve. Just search on "phuket tours" on Google and you will find us on the top of the first page.

How will I get refunded if I find another website selling the tour for a lower price?

Just send us an e-mail in which you specify the tour and the website where you found the lower price. If the tour is the same, we will refund the difference back via PayPal. Please see our Best Price Guarantee.

Contact Details

Address:	Phuket Tours Direct 6/56 Moo 8 Chaofa West Chalong Phuket 83130 Thailand
Telephone:	+66 (0)81 936 4348 (07.00-22.00)
E-mail:	info@phukettoursdirect.com